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BandSpotr

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Refund Policy

Overview

At BandSpotr, we are committed to providing artists and visitors with a seamless and rewarding experience. This refund policy outlines the conditions under which refunds may be issued for payments made on our platform. By using our services, you agree to this policy.

Non-Refundable Services

The following services are non-refundable:

  • Featured Listings: Payments made for featuring artists on our homepage or social media channels are final. Once the promotion has begun, refunds cannot be issued.
  • Subscription Fees: Any subscription fees or recurring charges for premium memberships or additional features are non-refundable once processed.

Eligibility for Refunds

We may consider refund requests under the following circumstances:

  • Technical Issues: If a technical error on our end prevents the completion of a paid service (e.g., listing not being published as promised), you may be eligible for a refund.
  • Duplicate Payments: If you were mistakenly charged multiple times for the same service, we will issue a refund for the duplicate transaction(s).
  • Errors in Promotion: If the details of your promotion (e.g., incorrect artist name, genre, or profile) were misrepresented due to an error on our part, and cannot be corrected, you may be eligible for a partial or full refund.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us within 5 days of the payment date through our contact form.
  2. Provide the following information:
    • Full name and email associated with the payment.
    • Transaction ID or receipt.
    • A detailed explanation of why you are requesting a refund.

Processing Time

If your refund request is approved, the refund will be processed within 30 business days. The funds will be returned to the original payment method.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions about this policy or need further assistance, please contact us.